We supply you with answers.

Find answers to suppliers' most frequently asked questions about Hilton Supply Management's process and procedures by clicking on the question below. If you still need assistance, please contact our support team on the right.

 

FAQs

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Who needs to register for Hilton Worldwide's supplier database?
All suppliers (diverse and non-diverse) are required to register to be evaluated by Hilton Supply Management.
Who do I contact if I have questions regarding the registration process?
Contact our support desk by email at hiltonsupport@cvmsolutions.com.
I have completed my registration. What is the next step?
Your registration will be forwarded for evaluation to the individual responsible for the products/services you offer. After evaluation of your information, they'll advise you as to the next steps.
How long will it take to be notified if my supplier registration has been accepted?
On successfully completing the registration process, you'll be notified within 48 hours that your submittal has been accepted by the system. Within 30 days thereafter you'll be notified as to the status and next steps.
How long is my registration valid?
Your registration is valid for one year and must be updated annually to continue to be valid.
Where and to whom do I send samples of my product(s)?
All samples must be reviewed prior to approval and acceptance. Please don't send unsolicited product samples as they'll not be reviewed and will be discarded.
When I complete the registration process, am I an approved supplier?
No. Successfully completing the registration process provides suppliers with the opportunity to be considered by Hilton Supply Management for inclusion in future RFP opportunities within the Hilton Worldwide portfolio. It doesn't confirm you as an approved supplier.
How do I become an approved supplier?
To become an approved supplier, you must first be awarded the RFP and negotiate a formal agreement for your services.
What is the definition of an approved supplier?
The definition of a Hilton Worldwide approved supplier is a supplier who has met our selection criteria, negotiated an agreement for specified services, and has been designated as an approved supplier by Hilton Supply Management.
What if I don't provide all the requested data?
Failure to provide all the requested data will cause your application to be rejected. All data fields designated with the red bar are required for your application to be accepted.
What if I don't complete the Hilton Registration Questionnaire embedded within the Survey section?
Failure to complete the survey will cause your application to be rejected. We require the specified information to better understand the role of its suppliers in the marketplace and is gathered for informational purposes only.
What if my company's policy does not allow the submittal of our financial status?
If necessary, nondisclosure agreements can be submitted for consideration and accepted on a case-by-case basis. Failure to provide the requested information will cause your application to be rejected.
How does Hilton Supply Management select suppliers?
Suppliers are evaluated based on criteria including financial stability, delivery performance, product performance, industry wide reputation, responsiveness in solving problems, and other relevant points. Every Hilton Worldwide supplier must commit to provide its products and services at contracted prices, maintain sufficient inventory levels, deliver the products at scheduled times, provide monthly pricing reports, and many other services to help our hotels perform at only the highest levels.
Does Hilton Supply Management always have the lowest prices?
On a market-basket grouping of items, the answer is generally yes; however, on any given day any supplier can beat another supplier's price on a given item, especially if they know what price they have to beat. In many cases a supplier uses a loss leader item to get their foot in the door. Ultimately, they will look to charge higher prices at a later date or on other items where price is not scrutinized. Hilton Supply Management's programs are structured to consistently maintain the best overall savings when weighted both for total volume and the actual cost of the product purchased from a particular supplier. This has been confirmed each time that Hilton Supply Management converts a hotel to a Hilton Worldwide brand. When converting a hotel, Hilton Supply Management has the ability to run a market-basket cost effect comparison to what the previous company was paying compared to HSM programs. We consistently deliver cost savings and cost avoidance.
Do all the hotels within the Hilton Worldwide portfolio of brands pay the same price for the products and services?
Regardless of whether you're owned, managed, or franchised, all hotels pay the contracted price for products and services through Hilton Supply Management's programs.
My hotel uses a diversity supplier that isn't on Hilton Supply Management's list of approved suppliers. Can this supplier become an approved supplier? If so, what is the process for approval?
Yes. Hilton Supply Management is constantly looking for new ideas and new suppliers, especially diversity suppliers. Typically, suppliers go through a registration and bid process when either there is a new product needed or the existing suppliers' contracts expire.