We know the hotel business inside and out.

Established in 2004, Hilton Worldwide's Revenue Management Consolidated Center (RMCC) offers hotels world-class revenue management talent, tools and business processes. We manage over 200,000 rooms in 35 countries and over $6bn in room revenue across city center, convention, airport, and resort hotels, spanning full and focus service brands through 4 global offices (e.g. Dallas, London, Shanghai and Dubai). Our dedicated team, across the globe, supports you through analysis, consultation, best practices, and the implementation of performance improvement plans.

 

Our Talent

Overhead shot of front desk employees.

We find, develop and motivate the best Revenue Management professionals, fitting their expertise to the needs and profile of each individual hotel.

Our team is recruited from top schools around the globe and experienced professionals who bring with them a wealth of knowledge from various markets and economies. After a comprehensive interview process and extensive systems and theory training, new team members are accredited and shadowed in their first few weeks/months with a hotel, to ensure immediate effectiveness. We also develop and deliver training to our team regularly to ensure our hotels receive the latest in revenue management expertise.

Decision support tools are vital to ensure our revenue professionals make the most accurate and timely decisions. As the systems and techniques evolve rapidly, we adapt and create new tools to support the revenue managers in their role. From Demand to Displacement, Pricing to Pace, Overbooking, Peak Nights, and Availability/Controls, there are numerous tools to ensure out technology and resources are working as hard as our revenue professionals to grow your market share.

Our Global Leadership Team

Alistair Tweedie, Senior Director, RMCC Americas: Dallas Commercial Services Center, Americas

Alistair Tweedie

Senior Director
RMCC Americas: Dallas Commercial Services Center rmccinfo@hilton.com

Darcy VanWyck, Senior Director, RMCC Europe: Europe Regional Headquarters

Darcy VanWyck

Senior Director
RMCC Europe: Europe Regional Headquarters darcy.vanwyck@hilton.com

Chris Cranford, Director, RMCC Asia Pacific: Shanghai Office

Chris Cranford

Director
RMCC Asia Pacific: Shanghai Office chris.cranford@hilton.com

Marie-Laure Metziger, Director, RMCC Middle East, Africa and Turkey: MEA Regional Headquarters

Marie-Laure Metziger

Director
RMCC Middle East, Africa and Turkey: MEA Regional Headquarters marie-laure.metziger@hilton.com