Recruiting talent. Retaining team members.

As one of the largest management companies in the industry, we have over 665 managed properties and 100,000 team members to maintain. Our main focus is on recruiting and retaining the industry's finest team members. In Human Resources & Training, we believe people are the key to providing an outstanding hospitality experience.


Human Resources & Training

You can count on an accomplished team of learning and development personnel to deliver first-rate hotel training, focused on ensuring the highest level of service for your guests. Hilton Management Services has extensive knowledge of employment benefits and compensation, and maintains a comprehensive hotel training library in all related areas, including guest service. To ensure all training activities are completely aligned with each of our brands, Regional Training Managers work directly with our managed properties.

Human Resources Systems

Hilton Management Services uses best-in-class Human Resources systems – including PeopleSoft and SuccessFactors – to recruit and retain the industry's finest staff and most talented graduates. We maintain strong relationships with some of the top hotel schools in the world and are industry leaders in electronic applicant tracking and Internet recruiting. Through updated databases, we track turnover statistics, drug testing costs, and background research.

What We Deliver

Hilton Management Services Human Resources & Training delivers:

  • Employment Relations
  • Collective Bargaining Agreements
  • Recruiting
  • Training
  • Employment Law


Jose Luis Zapata

Owner, Costa Dorado Associates

"HMS has outstanding leadership and team work that transmit into a great success performance and quality service that has put the Hilton Ft. Lauderdale in a leading position in the market with a beautiful story to tell."